Must-haves for your social media policy and training

From the excellent Social Media: Business Benefits and Security, Governance and Assurance Perspectives whitepaper (.pdf) - Any strategy to address the risks of social media usage should first focus on user behavior through the development of policies and supporting training and awareness programs that cover:

Personal use in the workplace:

• Whether it is allowed
• The nondisclosure/posting of business-related content
• The discussion of workplace-related topics
• Inappropriate sites, content or conversations

Personal use outside the workplace:

Business use:

• Whether it is allowed
• The process to gain approval for use
• The scope of topics or information permitted to flow through this channel
• Disallowed activities (installation of applications, playing games, etc.)
• The escalation process for customer issues

Additional information on Social Media:
- A Corporate Guide For Social Media @ forbes.com
- Best Practices for Developing a Social Media Policy @ socialmedia.biz
- Should Companies Lock Down Social Media Tools? @ LinkedIn Answers
- Online as Soon as It Happens (EN) @ enisa.europa.eu
- A Collection of Social Network Stats for 2009 @ web-strategist.com
- Online Database of Social Media Policies @ socialmediagovernance.com

Filed under: Conversity, Files, Social Leave a comment