18Oct/100
Steven Van Belleghem: companies lie when they say they care about their clients
In his most recent presentation, "The Conversation Manager" author Steven Van Belleghem sees a paradox in the way companies talk and behave:
* Companies think word-of-mouth is important, but they don’t manage it
* Every customer is important, but giving them good service is seen as a cost
* Every client is important, but 1000 clients on Facebook are not relevant
Stop the paradox
View more presentations from steven van belleghem.
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