text/html; Top required skills of the Community Manager: writing, customer relations « Conversity.be
28Jan/130

Top required skills of the Community Manager: writing, customer relations

From 10 Key Stats of the Community Manager Space #CMAD @ web-strategist.com:

Altimeter Group conducted analysis of 30 global job descriptions of Community Managers to ascertain patterns on job requirements and skills.

Community Manager Skills

Out of 30 Community Manager job descriptions, the most critical requested skills were writing ability (83%), customer relations in online channels in normal daily conditions (76%), and working with other departments (53%). Other critical skills included reporting, and providing feedback to product teams on innovations and improvements. A few of the requirements included passion/tact/clever people skills, as well as passion for the topic and vertical the CM was covering.